Help & Support
Expert support is always within reach. Our maritime IT team is on hand around the clock, every day of the year, ready to assist by phone or email. For quick answers and practical guidance, our Knowledge Base provides helpful how to articles and training materials to deepen your understanding of our solutions.
74
Current NPS score
78 mins
Average open to resolution time for support calls
Need help? Try our Knowledge Base
The Knowledge Base is your go to resource for quick answers and practical support. From step by step task guidance to helpful extracts from our manuals presented in manageable sections, it is designed to make finding the right information straightforward and efficient.
Access the platform using the login link below. If you have not yet registered, you can create an account to get started. All new registrations are reviewed before access is approved, so please allow a little time for confirmation.
Knowledge BaseOffice opening times
Our offices are open at their respective local times between 09:00 and 17:00. With dedicated offices in the UK, Greece and Singapore, our teams provide regional expertise and assistance across key time zones, alongside our wider global support network.
Opening hours may vary due to public holidays.
Contact us
Emergency technical assistance
If you require emergency technical assistance outside of our opening times, Please rest assured that our technical support teams are still available for all emergency technical query’s.
+44 (0)1925 818940
Contact our support team
Our dedicated team of support personnel are at your disposal 24 hours a day, 365 days a year.
